Payment Methods

All prices on this site are in U.S. dollars (USD $).

Accepted Payment Methods

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa. Not every method shows on every device or browser. The exact options available to you are shown at checkout.

Paying for Your Order

Payment is taken when you place the order, not when it ships. If we cannot fulfil an order after payment has been taken, we refund it in full.

The total shown at checkout is the total charged. We do not add handling fees, oversize charges or fuel surcharges. Standard shipping is free on every eligible order to all 50 U.S. states and Washington, DC. See our Shipping Policy for address exclusions.

Sales Tax

Where U.S. sales tax applies to your state, it is calculated and shown at checkout before you pay. It is never added afterwards.

Customs and Duties

Orders ship through international fulfillment partners outside the United States. Kelmera covers applicable import duties and customs charges; you will not be asked to pay these at delivery. Any applicable U.S. sales tax is displayed at checkout before payment.

Security

Checkout runs on Shopify's payment infrastructure over an encrypted connection. Payments are handled by Shopify’s payment providers. We do not receive or store your full card number. We can see limited transaction information, such as the amount, payment status and last few digits, as explained in our Privacy Policy.

We will never email or call you to ask for card details, and we will never ask you to send payment outside of checkout. If you receive a message claiming to be from Kelmera and asking for either, it is not from us. Please forward it to hey@kelmera.com.

Refunds

Refunds go back to the card or account you paid with. We process them within 10 business days of receiving a return, including inspection time. International return transit occurs before that processing period begins. Your bank may take a few days more to post it. Full terms are in our Return & Refund Policy.

Problems with a Payment

If a payment is declined, check the card details and billing address first, as a mismatched billing address is the most common cause. If it still fails, your bank will know why. We cannot see the reason for a decline.

If you were charged but received no order confirmation, email us with the amount and the date and we will find it.